Frequently Asked Questions
What is a personalised book?
One Time Before is a unique book where you write the child’s name, choose the gender and the overall appearance with hairstyle, hair colour and skin tone. If your little one gazes upon the world through glasses, you can even choose a pair. In our book it is possible to define the Adults features too.
Our book has been hand drawn by the amazing Maurice Pierse and offers endless combinations, so you can be sure that yours will be as unique as your child is.
Printed in Dublin – and delivered within 3 to 5 days – each book is unique and presented in a beautiful branded gift wallet.
If you do not see your story represented in the character representations. We can also craft a bespoke book to represent your story. Contact us on email@example.com for more details.
What age is One Time Before intended for?
Aimed at children aged between 4-8 years old but the sky is the limit for when it comes to children’s imagination and there’s no recipe or rule.
The book is ideal for parents, grandparents and even close relatives, to share a unique moment with a child and share stories for them to remember forever.
Can I add more than 1 child or more adults?
At this time our book is crafted for a one child to one adult combination. We are working on making it more of a full family affair, so check back soon for updates.
Can I add more than 1 name for an adult or a child?
As our book is hand drawn to represent one child and one adult in the story so we do not think this would give you the best One Time Before book. The dedication is a great place to add in another name.
When will my books be printed?
Every one of our orders is printed on demand, especially for each child.
After your order is placed it will be ‘held’ in a queue for a period of 24 hours before our workshop begins to make it. This period allows time for any changes, like fixing a typo or adding in an extra sentiment to your dedication.
I’ve made a mistake in my book
If you have made a mistake in selecting the character, insert the name, or add your personal dedication, you have 24 hours after the completion of your purchase to let us know. Please contact us at firstname.lastname@example.org
While we don’t offer exchanges or refunds due to the personalised nature of our books, we’ll always do our best to help where we can.
Something is wrong with my order
Oh no! We never like to hear of issues with orders, but we’ll always do what we can to help!
If we’ve made a mistake or your book has gone missing in transit, or if there’s something else, let us know!
Please contact us at email@example.com
My order arrived damaged, what can I do?
We like all of our books to arrive in pristine condition, after all it’s a number 1 edition all of your very own.
Not to worry though please contact us at firstname.lastname@example.org and we can help.
I forgot to apply my discount code
If your discount code is valid, we’d be happy to apply it to your order as a refund.
Simply email us at email@example.com making sure to share the code you’d like to use, and we’ll look into it straight away.
My Order is late
Our delivery estimates are calculated based on the time it takes to create your book, and the transit time for the postal method used to dispatch your order. While our estimates are most often right on time, the unpredictability of the post can sometimes cause delays. (Looking at you 2020!)
You can click on the link in your dispatch email it contains the tracking information and help you find out where your order is. Any other questions simply email us at firstname.lastname@example.org
Can I cancel my order?
Of course. You can cancel your order up until the end of the day of ordering by sending an email to email@example.com. After the book has been sent to be made which is generally 24 hours after the order was placed, cancellation is unfortunately no longer possible since you have ordered a one-of-a-kind book which will not suit any other child on this planet.